Cancel & Returns
Find out how to cancel an order or return a product. We make the process simple and hassle-free.
How can I return my order?
To return your order from the Jones website, follow these steps:. We’ll review your request and email you a return label or return instructions, depending on your location. For items purchased through our retail partners, products must be returned di
What can I return?
You can return an item if:. Every full-price item we sell has a 30-day return policy from the purchase date. Full-Priced items ordered from November 26 through December 24 are eligible for extended returns through January 24, 2026. There is a flat r
Will I get a return label?
How do I ship the package back?
Once you get an email saying that your return was accepted, you will also receive a return label. If you received a prepaid FedEx:.
Order Cancelation
Canceling an Order. Once an order is placed, it is sent directly to the warehouse, and usually ships within 1-2 business days. Once this process is started, we cannot cancel an order, change products ordered, or change an address. Please ensure your