Cancel & Returns
Find out how to return a product.
How can I return my order?
To return your order from the Jones website, follow these steps:. We’ll review your request and email you a return label or return instructions, depending on your location. Returns of new, unused items are allowed for 30 days from the date of purchas
Order Cancelation
Canceling an Order. Once an order is placed, it is sent directly to the warehouse, and usually ships within 1-2 business days. Once this process is started, we cannot cancel an order, change products ordered, or change an address. Please ensure your
What can I return?
You can return an item if:. Every full-price item we sell has a 30-day return policy from the purchase date. Full-Priced items ordered from November 26 through December 24 are eligible for extended returns through January 24, 2027. There is a flat r
Will I get a return label?
Yes, you will receive a prepaid FedEx return label for US domestic returns. Once items are returned, a $6.95 flat rate will be deducted from your refund. To initiate a return and refund begin here - US Returns
Do I have to pay for the return?
Yes, for US Domestic returns a $6.95 fee will be deducted from your refund amount.
How do I ship the package back?
Once you get an email saying that your return was accepted, you will also receive a return label. When you receive your prepaid FedEx label via email:.