Find out how to cancel an order or return a product. We make the process simple and hassle-free.
To return your order from the Jones website, follow these steps:. We’ll review your request and email you a return label or return instructions, depending on your location. For items purchased through our retail partners, products must be returned di
You can return an item if:. Every full-price item we sell has a 30-day return policy from the purchase date. There is a flat rate return fee of $6.95 that will be subtracted from your total refund. If your new, unused, unwashed item doesn’t work out
Once you get an email saying that your return was accepted, you will also receive a return label. If you received a prepaid FedEx:.