Shipping & Deliveries
Learn about shipping times, delivery options, and tracking so you always know when your gear will arrive.
Track my order
Once your order has been placed and processed, you will receive a confirmation email that includes:. Please note: Tracking information may take 1–2 days to become active. If there are no updates right away, check back later. You can track your order
Shipping countries & costs
We currently ship to addresses in the United States from our warehouse in Nevada, and to addresses in Canada from our warehouse in Surry, BC. We ship via:. Freight Forwarders: Jones does not ship to Freight Forwarders under any circumstances. If an o
How long will it take until my order is delivered?
Shipping Deadlines- For orders placed by the following dates we will do our best to get them to you before Christmas, but they are not guaranteed to be there by the holiday. Order early!. Shipping and Processing times- Our warehouse usually processes
Can I ship my order to a military address or P.O. box?
Military addresses (APO/FPO): No, we can not ship to military addresses at this time.P.O. boxes: Yes, with standard USPS shipping only. Only within the US; not available for international shipments
What happens if I am not at home during delivery?
Carriers will leave the package at the delivery address is no one is home to receive it.Lost/Stolen Packages: We are not liable for damaged, lost or stolen packages. Please ensure your order is shipped to a safe location.You can also contact the carr
Update my shipping address
Orders are immediately sent to the warehouse, and usually ship within 1-2 business days. Once an order has been sent to the warehouse we can not guarantee that we can update the address. We will not be able to make any address changes with the wareho
My package gets lost or arrives damanged
If your order is lost during transit, contact our Customer Service with your order number and details. You can also track your order or contact the shipping company for more information. For more information, visit our Track My Order Page. Stolen Pac
What to do if I received a wrong item?
Check for any packing slips and tracking emails indicating a separate shipment. Report the issue via Return Page with a photo of the item received, including the sku or the name and size, and the missing item(s). For more help contact Customer Servic