Once your order has been placed and processed, you will receive a confirmation email that includes:. Please note: Tracking information may take 1–2 days to become active. If there are no updates right away, check back later. You can track your order

<h3 id="isPasted">Where is my order?</h3>Once your order has been placed and processed, you will receive a confirmation email that includes:<ul><li>Your order details</li><li>A tracking number</li><li>A link to track your shipment</li></ul>Please note: Tracking information may take 1&#x2013;2 days to become active. If there are no updates right away, check back later.You can track your order in two ways:<ul><li>If you have an account: Log in and go to My Account to track your order.</li><li>If you don&#x2019;t have an account: Use our <a href="https://www.jonessnowboards.com/pages/help-center?hcUrl=%252Fen-US%252Fssp%252Flogin#reamaze#0#/kb/track-your-order" target="_blank" rel="noopener noreferrer">Tracking Order Tool</a> to access tracking via FedEx or UPS, USPS, or DHL depending on your shipping method.</li></ul>For more questions about tracking, visit our <a href="https://www.jonessnowboards.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Customer Service</a> page.<hr><h3 id="i-cant-find-my-order-number-or-tracking-number">I can&apos;t find my order number or tracking number?</h3>Your order and tracking numbers are included in the confirmation email you received after placing your order.If you can&#x2019;t find this email, try the following:<ul><li>Check your spam or junk mail folder</li><li>Use our <a href="https://www.jonessnowboards.com/pages/help-center?hcUrl=%252Fen-US#reamaze#0#/kb/track-your-order" target="_blank" rel="noopener noreferrer">Tracking Order Tool</a></li><li>Or contact our <a href="https://www.jonessnowboards.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Customer Service</a></li></ul><hr><h3 id="why-havent-i-received-a-confirmation-email-of-my-purchase">Why haven&apos;t I received a confirmation email of my purchase?</h3>The most common reasons are:<ul><li>A typo in your email address when placing the order</li><li>The confirmation was caught in your spam or junk folder</li></ul>Double-check the email address used during checkout and your spam/junk folder. If you still can&#x2019;t find the email, contact our <a href="https://www.jonessnowboards.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Customer Service</a> team and we&#x2019;ll resend it.

Track my order

We currently ship to addresses in the United States from our warehouse near Las Vegas, Nevada, and to addresses in Canada from our warehouse in Surry, British Columbia. We ship via:. Freight Forwarders: Jones does not ship to Freight Forwarders under

<h3 id="isPasted"> </h3><hr><h3 id="shipping-countries">Shipping Countries</h3>We currently ship to addresses in the United States&#xA0;from our warehouse near Las Vegas, Nevada, and to addresses in Canada&#xA0;from our warehouse in Surry, British Columbia.&#xA0;We ship via:<ul><li style="font-size: 16px;">FedEx, USPS, UPS, and DHL&#xA0;for US shipments and Canada Post, Loomis Express, and Purlator&#xA0;for Canadian shipments.</li></ul>Freight Forwarders: Jones does not ship to Freight Forwarders under any circumstance. If an order inadvertently gets shipped to a freight forwarder, we are not responsible for lost or stolen packages, and can not support returns from overseas.For international shoppers, check our <a href="https://www.jonessnowboards.com/pages/store-finder" target="_blank" rel="noopener noreferrer">Distributors Page</a>.<hr><h3 id="shipping-cost">Shipping Cost</h3>Shipping to the contiguous US (lower 48 states), and Canada is free for orders over $100. Otherwise, standard rates apply:<table border="0" cellpadding="0" cellspacing="0" width="776" id="isPasted" style="margin-right: calc(-3%); width: 103%;"><tbody><tr><td height="21" class="xl68 " style="width: 21.2368%;">Shipping Rates</td><td class="xl68" style="width: 15.492%;"> </td><td class="xl68" style="width: 19.9216%;"> </td><td class="xl68" style="width: 15.6595%;"> </td><td class="xl69" style="width: 12.3126%;"> </td><td class="xl69" style="width: 15.2886%;"> </td></tr><tr><td height="21" class="xl68" style="width: 21.2368%;">Location</td><td class="xl68" style="width: 15.492%;">Shipping Method</td><td class="xl68" style="width: 19.9216%;">Shipping Times</td><td class="xl68" style="width: 15.6595%;">Processing Time</td><td class="xl68" style="width: 12.3126%;">Order Total</td><td class="xl68" style="width: 15.2886%;">Shipping cost</td></tr><tr><td height="21" class="xl66" style="width: 21.2368%;">Alaska and Hawaii</td><td class="xl66" style="width: 15.492%;">Standard Shipping</td><td class="xl66" style="width: 19.9216%;">4-7 business days</td><td class="xl66" style="width: 15.6595%;">1-2 business days</td><td class="xl65" style="width: 12.3126%;">Any amount</td><td class="xl67" align="right" style="width: 15.2886%;">$19.95</td></tr><tr><td height="21" class="xl66" style="width: 21.2368%;">contiguous US/CAN</td><td class="xl66" style="width: 15.492%;">Standard Shipping</td><td class="xl66" style="width: 19.9216%;">4-7 business days</td><td class="xl66" style="width: 15.6595%;">1-2 business days</td><td class="xl65" style="width: 12.3126%;">$0-100</td><td class="xl67" align="right" style="width: 15.2886%;">$9.95</td></tr><tr><td height="21" class="xl66" style="width: 21.2368%;">contiguous US/CAN</td><td class="xl66" style="width: 15.492%;">Standard Shipping</td><td class="xl66" style="width: 19.9216%;">4-7 business days</td><td class="xl66" style="width: 15.6595%;">1-2 business days</td><td class="xl65" style="width: 12.3126%;">Over $100</td><td class="xl65" style="width: 15.2886%;">FREE</td></tr><tr><td height="21" class="xl66" style="width: 21.2368%;">contiguous US/CAN</td><td class="xl65" style="width: 15.492%;">Express</td><td class="xl65" style="width: 19.9216%;">3-4 business days</td><td class="xl66" style="width: 15.6595%;">1-2 business days</td><td class="xl65" style="width: 12.3126%;">Any amount</td><td class="xl67" align="right" style="width: 15.2886%;">$19.95</td></tr><tr><td height="21" class="xl66" style="width: 21.2368%;">contiguous US/CAN</td><td class="xl65" style="width: 15.492%;">Air Ship</td><td class="xl65" style="width: 19.9216%;">2 business days</td><td class="xl66" style="width: 15.6595%;">1-2 business days</td><td class="xl65" style="width: 12.3126%;">Any amount</td><td class="xl67" align="right" style="width: 15.2886%;">$34.95</td></tr><tr><td height="21" class="xl65" style="width: 21.2368%;">contiguous US</td><td class="xl65" style="width: 15.492%;">Next Business Day</td><td class="xl65" style="width: 19.9216%;">Next Business Day</td><td class="xl66" style="width: 15.6595%;">1-2 business days</td><td class="xl65" style="width: 12.3126%;">Any amount</td><td class="xl67" align="right" style="width: 15.2886%;">$49.95</td></tr></tbody></table> *Shipping times may be longer from November 20th through Feb 1st due to carrier volume.&#xA0;

Shipping countries & costs

Shipping Deadlines- For orders placed by the following dates we will do our best to get them to you before Christmas, but they are not guaranteed to be there by the holiday. Order early!. Shipping and Processing times- Our warehouse usually processes

<h3 id="isPasted"> </h3><hr><h3 id="holiday-shipping">Holiday Shipping&#xA0;</h3>Shipping Deadlines- For orders placed by the following dates we will do our best to get them to you before Christmas, but they are not guaranteed to be there by the holiday. Order early!<ul><li>Ground: 12/12/25 before 11:00 am&#xA0;</li><li>Express: 12/17/25 before 11:00 am</li><li>2-Day: 12/17/25 before 11:00 am&#xA0;</li><li>Next Business Day Air: 12/18/25 before 11:00 am&#xA0;</li></ul>Shipping and Processing times- Our warehouse usually processes orders in 1-2 business days, but processing times can longer from mid-November through January.&#xA0;<hr><h3 id="isPasted">Shipping Process</h3>Orders are processed within 1-2 business days from our warehouse in Nevada&#xA0;for US orders and our warehouse in British Colombia&#xA0;for Canadian orders. Please expect longer processing times from November 26 and January 1st.Shipping days: Monday to Friday, Excluding Bank Holidays.&#xA0;The warehouse will be closed Thanksgiving (US only) Christmas Eve, Christmas Day, New Years Eve and New Years Day.We ship via:<ul><li style="font-size: 16px;">FedEx, USPS, UPS, and DHL for US Orders and Canada Post, Purlator, and Loomis Express for Canadian Orders</li></ul>Delivery time depends on your location and shipping method- usually 2&#x2013;7 business days. Please expect delays from carriers from November 20th through Feb 1st.<table border="0" cellpadding="0" cellspacing="0" width="769" id="isPasted" style="margin-right: calc(-2%); width: 102%; margin-left: calc(0%);"><tbody><tr><td height="21" class="xl68" style="width: 17.8942%;">Shipping Rates</td><td class="xl68" style="width: 18.522%;"> </td><td class="xl68" style="width: 17.3636%;"> </td><td class="xl68" style="width: 20.0641%;"> </td><td class="xl69" style="width: 12.1342%;"> </td><td class="xl69" style="width: 13.8774%;"> </td></tr><tr><td height="21" class="xl68" style="width: 17.8942%;">Location</td><td class="xl68" style="width: 18.522%;">Shipping Method</td><td class="xl68" style="width: 17.3636%;">Shipping Times</td><td class="xl68" style="width: 20.0641%;">Processing Time</td><td class="xl68" style="width: 12.1342%;">Order Total</td><td class="xl68" style="width: 13.8774%;">Shipping cost</td></tr><tr><td height="21" class="xl66" style="width: 17.8942%;">Alaska and Hawaii</td><td class="xl66" style="width: 18.522%;">Standard Shipping</td><td class="xl66" style="width: 17.3636%;">4-7 days</td><td class="xl66" style="width: 20.0641%;">1-2 business days</td><td class="xl65" style="width: 12.1342%;">Any amount</td><td class="xl67" align="right" style="width: 13.8774%;">$19.95</td></tr><tr><td height="21" class="xl66" style="width: 17.8942%;">Contiguous US/CA</td><td class="xl66" style="width: 18.522%;">Standard Shipping</td><td class="xl66" style="width: 17.3636%;">4-7 days</td><td class="xl66" style="width: 20.0641%;">1-2 business days</td><td class="xl65" style="width: 12.1342%;">$0-100</td><td class="xl67" align="right" style="width: 13.8774%;">$9.95</td></tr><tr><td height="21" class="xl65" style="width: 17.8942%;">Contiguous US/CA</td><td class="xl66" style="width: 18.522%;">Standard Shipping</td><td class="xl66" style="width: 17.3636%;">4-7 days</td><td class="xl66" style="width: 20.0641%;">1-2 business days</td><td class="xl65" style="width: 12.1342%;">Over $100</td><td class="xl65" style="width: 13.8774%;">FREE</td></tr><tr><td height="21" class="xl65" style="width: 17.8942%;">ContiguousUS/CA</td><td class="xl65" style="width: 18.522%;">Express</td><td class="xl65" style="width: 17.3636%;">3-4 days</td><td class="xl66" style="width: 20.0641%;">1-2 business days</td><td class="xl65" style="width: 12.1342%;">Any amount</td><td class="xl67" align="right" style="width: 13.8774%;">$19.95</td></tr><tr><td height="21" class="xl65" style="width: 17.8942%;">Contiguous US/CA</td><td class="xl65" style="width: 18.522%;">Air Ship</td><td class="xl65" style="width: 17.3636%;">2 days</td><td class="xl66" style="width: 20.0641%;">1-2 business days</td><td class="xl65" style="width: 12.1342%;">Any amount</td><td class="xl67" align="right" style="width: 13.8774%;">$34.95</td></tr><tr><td height="21" class="xl65" style="width: 17.8942%;">ContiguousUS</td><td class="xl65" style="width: 18.522%;">Next Business Day</td><td class="xl65" style="width: 17.3636%;">Next Business Day</td><td class="xl66" style="width: 20.0641%;">1-2 business days</td><td class="xl65" style="width: 12.1342%;">Any amount</td><td class="xl67" align="right" style="width: 13.8774%;">$49.95 </td></tr></tbody></table><h3 id="isPasted"> </h3><hr><h3 id> </h3>Please reach out to <a href="https://www.jonessnowboards.com/content/206-contact-us" target="_blank" rel="noopener noreferrer">Customer Service</a> with any shipping inquires.

How long will it take until my order is delivered?

Military addresses (APO/FPO): No, we can not ship to military addresses at this time.P.O. boxes: Yes, with standard USPS shipping only. Only within the US; not available for international shipments

<ul id="isPasted"><li>Military addresses (APO/FPO): No, we can not ship to military addresses at this time.</li><li>P.O. boxes: Yes, with standard USPS shipping only. Only within the US; not available for international shipments&#xA0;&#xA0;</li></ul>

Can I ship my order to a military address or P.O. box?

Carriers will leave the package at the delivery address is no one is home to receive it.Lost/Stolen Packages: We are not liable for damaged, lost or stolen packages. Please ensure your order is shipped to a safe location.You can also contact the carr

<ul id="isPasted"><li>Carriers will leave the package at the delivery address is no one is home to receive it.</li><li>Lost/Stolen Packages:&#xA0;We are not liable for damaged, lost or stolen packages. Please ensure your order is shipped to a safe location.</li><li>You can also contact the carrier to arrange delivery.&#xA0;</li></ul>

What happens if I am not at home during delivery?

Orders are immediately sent to the warehouse and usually ship within 1-2 business days. Once an order has been sent to the warehouse, we cannot update the address. Please ensure address is correct before checking out. Check your tracking information

Orders are immediately sent to the warehouse and usually ship within 1-2 business days. Once an order has been sent to the warehouse, we cannot update the address. Please ensure address is correct before checking out.Check your tracking information on our <a href="https://www.jonessnowboards.com/content/205-faq" target="_blank" rel="noopener noreferrer">Help Center Page</a>, and contact the shipping company if needed to arrange pickup.

Update my shipping address

If your order is lost during transit, please submit a claim with the shipping company, then, contact our Customer Service team with your order number and details. Please remember, kindness is required. For more information, visit our Track My Order P

<h3 id="isPasted">Lost packages?</h3>If your order is lost during transit, please submit a claim with the shipping company, then, contact our <a href="https://www.jonessnowboards.com/content/206-contact-us" target="_blank" rel="noopener noreferrer">Customer Service</a>&#xA0;team with your order number and details. Please remember, kindness is required.&#xA0;For more information, visit our <a href="https://www.jonessnowboards.com/content/205-faq#reamaze#0#/kb/track-your-order" target="_blank" rel="noopener noreferrer">Track My Order Page</a>.Stolen Packages:&#xA0;We are not liable for stolen packages. Please ensure your order is shipped to a safe location.<hr><h3 id="order-marked-delivered-but-not-here">Order marked delivered but not here?</h3>If no one was home during delivery, the carrier may leave the package on the premises. Check around your home and with neighbors or building management who might have collected it.Also, double-check the shipping address in your order confirmation email to make sure it&apos;s correct. Sometimes, packages are marked as delivered but may take extra time to arrive.If you still can&apos;t find the package, contact the shipper.<hr><h3 id="damaged-packages">Damaged packages?</h3>We understand how disappointing it is to receive a damaged package. If this happens, please report it to our customer support team through our <a href="https://www.jonessnowboards.com/content/206-contact-us" target="_blank" rel="noopener noreferrer">Contact Us Page</a> as soon as you receive the order. Make sure to include photos of the damaged items and packaging.We will review the documentation you provide and, if needed, arrange for a replacement or issue a refund.

My package gets lost or arrives damanged

First, make sure to check the tracking link via the shipping company to ensure another parcel is not still on its way. Boards and bindings will always be sent in separate packages. If the wrong item is received, please report the issue via our Custom

First, make sure to check the tracking link via the shipping company to ensure another parcel is not still on its way.&#xA0; Boards and bindings will&#xA0;always be sent in separate packages.&#xA0;If the wrong item is received, please report the issue via our <a href="https://www.jonessnowboards.com/content/206-contact-us" target="_blank" rel="noopener noreferrer" id="isPasted">Customer Service</a> portal. Please include a photo of the item received, and the sku or the name/ size, of the missing item(s).&#xA0;Please remember kindness is a requirement when contacting our customer support team.&#xA0;

What do I do if I received a wrong item or not all items?

Warranty

Jones 

Learn about shipping times, delivery options, and tracking so you always know when your gear will arrive.

Shipping & Deliveries